I’m sure I’m not speaking for myself when I say that Star Kargo sucks big time. In fact, I may be the last person (my sister, too) to say this as I have come to know of Star Kargo’s tremendous number of boo-boos just recently when our April packages with them were extremely late.
ETA for April boxes was originally scheduled for April 20 or 21 but we got hold of the boxes first week of May. And this was after one customer agent confirmed to us that our boxes were already scheduled for releasing and delivery that week. So we were disappointed to find out later on that she made a mistake. Was she drunk? Was she on drugs? Was she up all night looking for personalized tablecloths? I don’t know. And I don’t already care. But what had us so mad was this certain Anne from Star Kargo’s warehouse who is generally the point person or the coordinator for this messed up company. She promised to deliver my boxes immediately, as in immediately. But do you know what happened on the day she promised I’d get them? No boxes came. I waited almost the whole day and no boxes came. I called their office countless times hoping that someone would pick up but no one did. I admit I’m not a patient person so what I did was I went to their warehouse in Sucat and picked them up myself. Gosh, this was supposed to be a door-to-door delivery service and I ended up getting my own packages. How screwed up is that?
But what’s done is done. But I can’t help but think that history may be repeating itself. I just got off the phone with them and one of SK’s agents informed me that our May boxes haven’t arrived yet. Original ETA for May boxes was May 12 but the cargo vessel was randomly inspected by the US customs and was held at the LA port for a week. We knew about this well in advance as this was relayed to us during one of many times we were following up the April boxes. And we were ok with that. What is not ok is now that we know it’s late and the new ETA is supposed to be today, May 18 and yet, they still have no updates whatsoever. So we don’t know for sure if the vessel is already at the port of Manila or still floating nearby and on its way here.
But then again, the point person should be blamed. She’s unreliable, irresponsible and generally clueless about her simple job. I don’t know what this Anne person does day in and day out but please….how hard is it to follow up on a cargo? It’s just a phone call away. She doesn’t even have to stand up from her comfy chair and leave her air-conditioned office to go to the Port Area and check. All she has to do is pick up the phone and follow up and give updates to the Customer Service Department. No wonder SK’s customer service also sucks big time. It’s because of this Anne person. I would really love to meet her one day and talk about family, life, the weather and freaking work ethics.
But that’s not the end of it. Oh yes. There’s more. Our remaining boxes with them which should be arriving last week of May will also be delayed. Imagine this. They knew that the cargo vessel that contains these boxes left LA port just two weeks ago and they didn’t even inform us. These boxes were picked up from my sister’s house in Irvine last April 19. And the vessel only left LA just two weeks ago. Now tell me if that won’t blow your top. If we had known about this, we would have pulled out our boxes and have another shipper do what they can’t do very well….get our boxes here safe and sound and ON TIME!
I’m tired. I hope our June boxes won’t encounter any more problems. I hope ATLAS shippers would be the best decision we’ve made by far because everything, from the start up to this point, is just one boo-boo after another.